Frequently Asked Questions

Everything you need to know about your CLUSE order.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking link to follow your package's journey.

What is your return policy?

We offer a 30-day return period from the date of receipt. Items must be in their original condition and packaging to be eligible for a full refund.

Are CLUSE watches water-resistant?

Most of our watches have a water resistance of 3 ATM or 5 ATM, meaning they are protected against splashes and rain, but should not be worn while swimming or showering.

Can I change my watch strap?

Yes, many of our watches feature an easy-click system that allows you to swap straps effortlessly to match your style.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.

How long does shipping take?

Shipping typically takes 2-5 business days within Europe and 5-10 business days for international orders, depending on the selected shipping method.